000 00829nam a2200229Ia 4500
999 _c5978
_d5978
003 MMU
005 20230316100035.0
008 150909s9999 xx 000 0 und d
035 _a1687
037 _bDonation
040 _aOCLC
_cMMU
_dDaniel
050 _aTHE HD62.15
_b.O88 1995
100 _aOtulia, P.O.
245 _aPolicies, procedures and leadership issues in the implementation of total quality management
_b: a case study of the Kenya Posts and Telecommunications Corporation /
_cPatrick Omutia Otulia
260 _aNairobi, Kenya:
_c1995
300 _axii, 126p.;
_bill.
521 _aIncludes bibliographical references
_bThesis
650 _bThesis
650 _bTotal quality management
650 _bPolicies, procedures and leadership issues
942 _2lcc
_cSPC
_hTHE HD62.15
_k.O88
_m1995