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| 008 | 150909s9999 xx 000 0 und d | ||
| 020 | _a3-642-20109-7 | ||
| 035 | _a82311 | ||
| 037 | _b2015-546 | ||
| 050 | _aHF 5415.5.K86 2012 C | ||
| 100 | _aV. | ||
| 245 | _a"CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPT, STRATEGY, AND TOOLS" | ||
| 260 | _aNEW YORK | ||
| 260 | _bSPRINGER | ||
| 260 | _c2012 | ||
| 300 | _a0 | ||
| 300 | _b0 | ||
| 500 | _a1 | ||
| 501 | _a1 | ||
| 504 | _a0 | ||
| 600 | _aREINARTZ WERNER | ||
| 650 | _aNATURAL SCIENCES & MATHEMATICS | ||
| 700 | _aKUMAR | ||
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