000 00295nam a22001217a 4500
999 _c12972
_d12972
020 _a1452257518
050 _aHD49
_b.U44 C.1
100 _aUlmer, R.R.
245 _aEffective Crisis Communication
_b: Moving from Crisis to Opportunity/
_cR.R. Ulmer
250 _a3rd
300 _ai
942 _cSH