MULTIMEDIA UNIVERSITY LIBRARY

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Multimedia University Library

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1.
Telephone courtesy & customer service/ Lloyd C Finch

by Finch, Lloyd C.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, 1990Availability: Items available for loan: MULTIMEDIA UNIVERSITY LIBRARY [Call number: HF 5415.5 .F557 1990] (1).

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2.
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Customer care management/ Andrew Brown

by Brown Andrew.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston : Butterworth-Heinemann, 1991Availability: Items available for loan: MULTIMEDIA UNIVERSITY LIBRARY [Call number: HF 5415.5 .B76 1989] (1).

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3.
Services marketing :integrating customer focus across the firm/ Alan Wilson

by Wilson A.

Edition: 3rd.ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London Mcgraw Hill Education 2016Availability: Items available for loan: MULTIMEDIA UNIVERSITY LIBRARY [Call number: HD9980 .W55 2016] (1).

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4.
The customer rules: The 39 essential rules for delivering sensational service Lee Cockerell

by Cockerell, L.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York: Crown Business, 2013Availability: Items available for loan: MULTIMEDIA UNIVERSITY LIBRARY [Call number: HF5415.5 .C583 2013 ] (3).

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5.
Customer service for hospitality and tourism / Simon Hudson, Louise Hudson

by Simon, H.

Edition: 2nd.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Oxford : Goodfellow Publishers, 2017Availability: Items available for loan: MULTIMEDIA UNIVERSITY LIBRARY [Call number: TX911.3 .C8 2017] (3).

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6.
Services marketing : people, technology, strategy/ J. Wirtz

by Wirtz, J | Christopher Lovelock.

Edition: 8thMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: New Jersey: World scientific, 2016Availability: Items available for loan: MULTIMEDIA UNIVERSITY LIBRARY [Call number: HF5415.13.W57 2016] (1).

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