Fitzsimmons, J. A. <br/><br/>
Service management   : operations, strategy, information technology/ 
James A. Fitzsimmons 
 - 7th 
 - Boston:  MACGRAW-HILL,  2011 
 - xviii, 541p.:  ill. 
<br/><br/><label>ISBN: </label>978-007-128927-6 
<br/><br/><label>Source: </label> PURCHASE 
<br/><br/><label>Subjects--Personal Names: </label><br/>Mona J. Fitzsimmons
<br/><br/><label>Subjects--Topical Terms: </label><br/>Technology (Applied Sciences)
<br/><br/><label>LC Class. No.: </label>HD 9980  / .5.F562  2011