Bendell, T. Quality: Measuring and monitoring / Tony Bendell, John Kelly, Ted Merry, Fraser Sims - London: Century Business, 1993. - 303p. Incl. ill.; bibliography, index 0 0 0 ISBN: 0-7126-5514 Source: 95-309 Subjects--Topical Terms: Total Quality Management LC Class. No.: HD 62.15 .B433