Otulia, P.O. <br/><br/>
Policies, procedures and leadership issues in the implementation of total quality management  : a case study of the Kenya Posts and Telecommunications Corporation / 
Patrick Omutia Otulia 
 - Nairobi, Kenya:  1995 
 - xii, 126p.;  ill. 
<br/><br/> Includes bibliographical references  Thesis 
<br/><br/><label>Source: </label> Donation 
<br/><br/><label>Subjects--Topical Terms: </label> Thesis  Total quality management  Policies, procedures and leadership issues 
<br/><br/><label>LC Class. No.: </label>THE HD62.15  / .O88 1995