V. "CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPT, STRATEGY, AND TOOLS" - NEW YORK SPRINGER 2012 - 0 0 1 1 0 ISBN: 3-642-20109-7 Source: 2015-546 Subjects--Personal Names: REINARTZ WERNER Subjects--Topical Terms: NATURAL SCIENCES & MATHEMATICS LC Class. No.: HF 5415.5.K86 2012 C