Buttle, Francis <br/><br/>
Customer relationship management   : concepts and technologies 
Francis Buttle and Stan Maklan. 
 - London ; New York:   Routledge, Taylor & Francis Group,   2019. 
 - xxiii, 444 pages   : illustrations ;   25 cm 
<br/><br/><label>ISBN: </label>9780367376253 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management