Liker, J.K. <br/><br/>
The Toyota way to service excellence  : Learn transformation in service organizations/ 
Jeffrey K. Liker 
 - New York:  McGraw-Hill Education,  2016 
 - xxviii, 419p.:  ill. 
<br/><br/> Includes bibliographic reference and index  Book 
<br/><br/><label>ISBN: </label>9781259641107 
<br/><br/><label>Source: </label> Purchase 
<br/><br/><label>Subjects--Personal Names: </label><br/>Karyn Ross
<br/><br/><label>Subjects--Topical Terms: </label><br/>Toyota Jidōsha Kabushiki Kaisha -- Management. <br/>Automobile industry and trade -- Japan -- Management.<br/>Leadership -- Japan.
<br/><br/><label>LC Class. No.: </label>HD9710  / .J34 L55   2016