Ulmer, R.R. <br/><br/>
Effective Crisis Communication  : Moving from Crisis to Opportunity/ 
R.R. Ulmer 
 - 3rd 
 - i 
<br/><br/><label>ISBN: </label>1452257518 
<br/><br/><label>LC Class. No.: </label>HD49  / .U44 C.1