Cassell, K.A. Reference and Information Services: an Introduction / Kay Ann Cassell, Uma Hiremath, - 3rd - London: Facet Publishing, 2013. - xvii, 509p. Index, bibliography ISBN: 9781856048392 Subjects--Topical Terms: --Reference services (Libraries)--Electronic reference services (Libraries)--Reference books--Bibliography.--Electronic reference sources--Directories. LC Class. No.: Z711 / .C355 2013