THE CRM HANDBOOK: A BUSISNESS GUIDE TO CUSTOMER RELATIONSHIP MANAGEMENT (Record no. 3504)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00547nam a2200241Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 150909s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0-201-73062-6 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 79799 |
| 037 ## - SOURCE OF ACQUISITION | |
| Source of stock number/acquisition | 2015-694 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5.D93 2001 C3 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | JILL |
| 245 ## - TITLE STATEMENT | |
| Title | THE CRM HANDBOOK: A BUSISNESS GUIDE TO CUSTOMER RELATIONSHIP MANAGEMENT |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | BOSTON |
| Name of publisher, distributor, etc. | ADDISON-WESLEY |
| Date of publication, distribution, etc. | 2001 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 0 |
| Other physical details | 0 |
| 500 ## - GENERAL NOTE | |
| General note | 1 |
| 501 ## - WITH NOTE | |
| With note | 0 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | 0 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | SOCIAL SCIENCE |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | DYCHE |
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