Otulia, P.O.

Policies, procedures and leadership issues in the implementation of total quality management : a case study of the Kenya Posts and Telecommunications Corporation / Patrick Omutia Otulia - Nairobi, Kenya: 1995 - xii, 126p.; ill.

Includes bibliographical references Thesis

Donation

Thesis Total quality management Policies, procedures and leadership issues

THE HD62.15 / .O88 1995

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